Support

Questions, problems, ideas

Signing in

The sign-in code didn’t arrive

Look in your spam folder, and check the address for typos. Wait a minute before you ask for a new code; only the newest code works.

Can I use it on more than one device?

Yes. Sign in with the same Apple ID or email on each one, and your data syncs between them.

Syncing

Does it work offline?

Yes. Everything is saved on your device first. Changes sync when you’re back online, and the Sync card on the Account screen shows what is still waiting.

A change doesn’t show up on my other device

Open the Account screen on both devices and tap Sync. If one device stays out of step, Account → Reset This Device replaces that device’s data with your account’s copy on the server. Changes on it that haven’t synced yet are lost, and nothing else changes.

Your data

Start over but keep my account

Account → Clear All Data removes everything you entered, on all your devices. It can’t be undone.

Delete my account

In the app: Account → Delete Account, then confirm. Your account and everything synced with it are deleted from the server, and the app removes them from your device. If you signed in with Apple, the app’s access to your Apple ID is removed too.

Without the app: email support@wholenessboard.com from the address you sign in with (with Sign in with Apple, tell me that address). I’ll delete your account within 30 days and confirm when it’s done.

The Privacy Policy says what is stored, where, and for how long.